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F A Q

Frequently Asked Questions

Visa & Study Permit

Does the school provide additional services?


Waterloo Independent Secondary School has many services for students that are included in their program: - Waterloo Independent Secondary School’s tutoring service - Support in selecting your academic program for university - Help with the university application process - Accommodation services and homestay support - Visa management and passport renewal service - Health insurance - Travel booking and airport pick-up services




Does Waterloo Independent Secondary School help me to get a visa/study permit?


We have a Visa office at Waterloo Independent Secondary School. Contact the Office at visa@waterlooss.ca.




If the Visa/Study Permit is refused by the Canadian government, can I get my tuition fees refunded?


You get a full refund of your tuition fee. The application fee is non-refundable. Contact our Admissions Office for complete details.




Once students get their Visa/ Study Permit, how do they contact Waterloo Independent Secondary School for pick up at the airport?


If you need the school to arrange pick-up at the airport, please inform us of your arrival date at least 3 business days in advance of your flight. Our office personnel will prepare everything for you: pick up service, dormitory check, and school registration. Please contact us at info@waterlooss.ca.





Canadian Students 

Visa & Study Permit

Does the school provide additional services?


Waterloo Independent Secondary School has many services for students that are included in their program: - Waterloo Independent Secondary School’s tutoring service - Support in selecting your academic program for university - Help with the university application process - Accommodation services and homestay support - Visa management and passport renewal service - Health insurance - Travel booking and airport pick-up services




Does Waterloo Independent Secondary School help me to get a visa/study permit?


We have a Visa office at Waterloo Independent Secondary School. Contact the Office at visa@waterlooss.ca.




If the Visa/Study Permit is refused by the Canadian government, can I get my tuition fees refunded?


You get a full refund of your tuition fee. The application fee is non-refundable. Contact our Admissions Office for complete details.




Once students get their Visa/ Study Permit, how do they contact Waterloo Independent Secondary School for pick up at the airport?


If you need the school to arrange pick-up at the airport, please inform us of your arrival date at least 3 business days in advance of your flight. Our office personnel will prepare everything for you: pick up service, dormitory check, and school registration. Please contact us at info@waterlooss.ca.





International Students 

ESL Information

How long will it take to complete ESL courses?


It depends on your proficiency in English. Waterloo Independent Secondary School gives you an English test when you arrive. Your results on the test determine how many ESL courses you have to take.




Does Waterloo Independent Secondary School have courses to help me with IELTS and TOEFL?


We offer professional training and services for TOEFL and IELTS exams. All the training and services are optional.





English Language Learners